Privacy Policy

1. Information We Collect

A. Information You Provide to Us

• Registration Details: When you create an account, we collect personal information such as your name, email address, and any additional profile information you choose to provide.

• Task-Related Data: When you use Fay, any data you supply—such as file uploads, task instructions, or direct communications—is collected solely to complete the tasks you’ve requested.

B. Information Collected Automatically

• Usage Data: We automatically gather information about your interactions with Fay. This includes detailed task logs, performance metrics, and usage patterns to help us monitor and improve our service.

• Device Information: We collect technical details about the device and software you use, including device type, operating system, and browser type.

• IP Address and Cookies: To personalize your experience and enhance security, we record your IP address and use cookies along with similar tracking technologies. These tools help us understand usage trends and optimize our platform.

  Note: Beyond the data described above, Fay does not collect any additional information unless you explicitly provide it.

2. How We Use Your Information

A. Service Provision and Improvement

• Delivering and Enhancing Services: Your information is essential for operating Fay effectively. We use it to provide the services you request, ensure reliable performance, diagnose issues, and continually refine our platform based on your usage patterns.

• Personalization: Data collected helps us tailor your experience, ensuring that Fay meets your specific needs and preferences.

B. AI Model Training

• Improving Our AI: To enhance the capabilities of our autonomous agent, we may use anonymized data to train and improve our AI models. During this process, all personally identifiable information is removed. We expressly affirm that Google Workspace APIs are not used to develop, improve, or train generalized AI and/or ML models.

• Opt-Out Option: If you do not want your data to be used for model training, plea se contact us at privacy@fay.work.

C. Marketing and Communications

• Promotional Efforts: Your data may also be used to inform you about product updates, special offers, or other news related to Fay.

• Managing Communications: Should you wish to opt out of receiving marketing communications, you can easily do so by emailing us at privacy@fay.work.

3. Data Sharing and Third-Party Integrations

A. Sharing with Analytics Providers

• Analytics Partnerships: We share aggregated usage data with trusted analytics providers (for example, Google Analytics) solely to understand user behavior and improve our service offerings. This data is aggregated and does not include personal identifiers.

B. Third-Party Integrations

• User-Directed Data Exchange: When you connect Fay to third-party tools (such as Greenhouse, HubSpot, Zendesk, or Google Sheets), any data shared is strictly limited to what is necessary for the specific task at hand—and only occurs with your explicit direction.

4. Your Rights and Control

A. Managing Your Personal Data

• In-App Data Management: Fay provides an intuitive panel within the app where you can review and modify your personal data at any time.

• Requesting Deletion: If you wish to have your data permanently removed from our systems, please submit a deletion request by contacting support@fay.work. We will handle your request promptly.

• Additional Configurations: Should you have any other data configuration needs or privacy concerns, please reach out to us at support@fay.work.

5. Data Security and Retention

A. Security Measures

• Robust Protection: We use state-of-the-art encryption and perform regular security audits to safeguard your data against unauthorized access, alteration, or loss.

• Best Practices: Our commitment to security includes strict access controls and continuous monitoring to ensure your information is protected at all times.

B. Data Retention

• Retention Policy: We retain your data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When your data is no longer needed, it is securely deleted or anonymized.

• Task Output Accuracy: While we do not modify or correct any user-provided data, our system continually verifies and corrects task outputs to ensure successful completion of the tasks you assign.

6. Tracking and Cookies

We use cookies and similar tracking technologies to enhance your experience on our platform. These tools allow us to track user interactions, analyze trends, and deliver personalized content. Detailed information about our use of cookies is available in our Cookie Policy.

7. Special Considerations

1. Children's Privacy

Fay is designed exclusively for adult users. We do not knowingly collect personal data from individuals under 18 years of age, and our services are not directed at children.

B. Legal and Regulatory Compliance

We are committed to complying with applicable data protection laws and regulations. If you have any concerns about our privacy practices or wish to learn more about our legal obligations, please contact us at support@fay.work.

C. Future Enhancements

At this time, there are no planned changes or enhancements that would alter our current privacy practices.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review the policy regularly to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

• General Inquiries: support@fay.work

• Privacy Inquiries: privacy@fay.work